Our Commitment to You
At Dickson and Wilson Insurance Brokers, we take customer service seriously and are committed to resolving all complaints as fairly and promptly as possible.
We view every complaint as an opportunity to:
- Put things right for our customers
- Learn from customer experiences
- Improve how we do business
- Better understand customer satisfaction with our products and services
Your feedback helps us continuously enhance the quality of the service we provide.
How to Make a Complaint
You can submit a complaint to us through any of the following ways:
Telephone: 047 61330
Email: info@dicksonwilson-insurance.ie
Post You can write to us at any of our office locations.
How We Will Handle Your Complaint
We will always aim to resolve your complaint immediately. If this is not possible, we will:
- Acknowledge your complaint in writing within 5 working days of receipt and provide the name and contact details of the person handling your case
- Investigate your complaint thoroughly and keep you updated in writing at intervals of no more than 20 working days
- Aim to resolve your complaint within 40 working days of receipt
- If we cannot meet this timeframe, we will write to you explaining the delay and outlining your right to refer the matter to the Financial Services and Pensions Ombudsman (FSPO)
- Provide a written outcome of our investigation within 5 working days of completion
If You Are Not Satisfied
If you are dissatisfied with our response or how your complaint has been handled, you may refer the matter to the Financial Services and Pensions Ombudsman (FSPO):
Telephone: +353 (0)1 567 7000
Email: info@fspo.ie
Post: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2 D02 VH29
Website www.fspo.ie